Terms & Conditions
Last Updated: February 27th, 2026
1. Agreement to Terms
By accessing the website MITOVAIL.NET and/or making a purchase, you ("the Buyer") affirm that you are at least 21 years of age and agree to be bound by these Terms and Conditions in their entirety. You confirm you have read and understood the following Waiver and Disclaimer of Liability.
2. Product Purpose and Use
All products sold by MITOVAIL.NET are intended solely for in-vitro research and laboratory development purposes by qualified personnel. They are not for human or veterinary use, nor are they to be used as food additives, drugs, medical devices, cosmetics, or dietary supplements.
3. Customer Representations and Warranties
By purchasing, you represent and warrant that:
- You are at least 21 years of age.
- You are a qualified researcher or work within a controlled laboratory environment.
- You understand the health and safety hazards associated with handling the products.
- You possess the knowledge, equipment, and facilities to handle these materials safely.
- You will comply with all applicable local, state, federal, and international laws regarding the purchase, handling, and use of these products.
- You understand that these products are not certified or guaranteed to be on the Toxic Substances Control Act (TSCA) inventory and assume responsibility for verifying their status for your intended use.
4. Waiver of Liability and Indemnification
UNDER NO CIRCUMSTANCES SHALL MITOVAIL.NET, ITS OWNERS, OR AFFILIATES BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES ARISING FROM THE HANDLING, POSSESSION, OR USE OF ITS PRODUCTS, WHETHER USED ALONE OR IN COMBINATION WITH OTHER SUBSTANCES.
In direct consideration of the sale, you agree to indemnify and hold MITOVAIL.NET harmless from all claims, expenses, losses, and liability of any kind arising from your handling, possession, misuse, or use of the product. This includes any action taken by a third party.
5. Ordering, Shipping, and Returns
- Age Verification: All customers must be 21 or older to purchase.
- Shipping Address: It is the customer's responsibility to provide a correct shipping address. We are not liable for orders shipped to an incorrect address provided by the customer and do not offer refunds or reshipments in such cases.
- Return Policy: Returns are never accepted for safety purposes.
- Customs & Importation: The buyer is solely responsible for understanding and complying with the laws of their country regarding importation. All responsibilities and liabilities concerning customs agencies are shouldered by the buyer, who expressly waives MITOVAIL.NET from any related liability.
6. Intellectual Property
The listing of a material on this site does not constitute a license to use it in infringement of any patent.
7. Affiliate Program Terms
- MITOVAIL.NET reserves the right to modify or terminate its affiliate program terms at any time.
- Brand name bidding on PPC campaigns (e.g., using "MITOVAIL BIOGENICS" as a keyword) is strictly prohibited.
- Affiliate accounts may be terminated, and commissions withheld for violations of program rules, including the use of discount code websites or self-purchases.
- Terminated affiliates are not entitled to re-register.
8. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Email: support@mitocorebiogenics.com
FDA & Legal Disclaimer
The statements made within this website have not been evaluated by the US Food and Drug Administration. The products offered by MITOVAIL.NET are not intended to diagnose, treat, cure, or prevent any disease.
ALL PRODUCTS ARE SOLD FOR IN-VITRO RESEARCH AND LABORATORY DEVELOPMENT USE ONLY. THEY ARE NOT FOR HUMAN CONSUMPTION OR DIAGNOSTIC USE.
MITOVAIL.NET is a chemical supplier and is not a compounding pharmacy or an outsourcing facility as defined under the Federal Food, Drug, and Cosmetic Act.
The customer acknowledges the risks associated with handling these products and certifies that they have the proper equipment, facilities, and trained personnel to manage those risks. The customer knowingly accepts these risks and agrees to indemnify and hold MITOVAIL.NET harmless from any claims arising from the misuse or misapplication of these products outside of their intended, stated purpose.
Shipping & Returns Policy
Last Updated: February 27th, 2026
1. Shipping & Delivery
Processing Time
Orders are typically processed and handed to our shipping carriers within 1-2 business days (Monday-Friday, excluding holidays). In rare cases, high order volume may cause a slight delay. You will receive a shipping confirmation email with your tracking number once your order is on its way. Please check your spam/junk folder if you do not see it.
PLEASE NOTE: From time to time items will be backordered, so this may also delay your shipment.
Carrier Partners
We partner with trusted carriers like UPS and FedEx to ensure reliable delivery. After your package leaves our facility, it is in the hands of the carrier. While we monitor shipments, we cannot directly control transit times or handling once the carrier has possession.
Tracking Your Order
For the most accurate and real-time updates on your package's location and delivery estimate, please use the tracking number provided and check the carrier's website directly.
Shipping Insurance
Shipping insurance is included on all orders. This insurance protects against packages that are lost or damaged by the carrier during transit.
Lost Packages
We must allow a waiting period of 20 business days from the date of carrier pick-up before we can officially declare a package lost and file an insurance claim.
Damaged Packages
If your package arrives damaged, you must contact us within 3 days of delivery. To file a claim, we require clear photographs of the damaged product and the shipping packaging (both inside and outside boxes). This is mandatory per our insurance provider's rules.
Theft
Insurance does not cover packages stolen after a successful delivery is confirmed by the carrier. MITOVAIL.NET is not liable for stolen packages.
2. Returns & Refunds
All Sales Are Final
Due to the nature of research materials, all sales are final.
If items arrive damaged or incorrect, customers must notify support within 7 days for replacement at support@mitocorebiogenics.com
Missing Items
If your order is missing an item, please contact us within 3 days of delivery with your order number and details of the missing product. If we verify the claim, we will promptly ship the missing item to you. We use a checklist, double verification standard and photographs to verify these claims, and we keep a photograph of your order on file for 3 business days.
Fraud Prevention
To protect our business from fraudulent claims and ensure order accuracy, we photograph all packages with their shipping labels before dispatch. For high-value orders, a signature will be required upon delivery.
3. Product Testing & Quality Guarantee
We are confident in the purity and quality of our products.
If you choose to have a product tested by an accredited, third-party laboratory and the Certificate of Analysis (CoA) shows a purity of less than 95% or a quantity more than 10% under the labeled dose, we will cover the cost of the test and issue a full refund, store credit, or replacement for that product. Anecdotal claims will not be accepted.
Important Notes:
- This guarantee does not apply to compounds where the labeled dosage refers to the entire salt compound, and the yield of the active component is scientifically established to be lower (e.g., a 50mg peptide salt may yield 25mg of the pure peptide). It is the researcher's responsibility to understand the yield of their compounds.
- The lab must be accredited, and we must be able to verify the test results directly with the facility via telephone in the United States.
4. Chargeback Policy
Filing a chargeback without first contacting our support team to resolve an issue is a serious matter.
If you initiate a chargeback:
- Your account and all associated information (name, email, address) will be permanently banned from future purchases at MITOVAIL BIOGENICS and may be shared with a network of other vendors for fraud prevention purposes.
- The chargeback will be contested with all relevant evidence, including your order details and our policies.
- If the chargeback is resolved in your favor, a $35 processing fee will be deducted from any future order or refund to cover administrative costs.
5. Contact Us
Your satisfaction is our priority. For any questions or concerns regarding your shipment, a damaged product, or a missing item, please contact our dedicated support team before taking any other action.
Email: support@mitocorebiogenics.com